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Client: TechCorp Inc.
AI-Powered Customer Service
Developed an intelligent chatbot that reduced support tickets by 65%
Technologies Used
Natural Language ProcessingMachine LearningPythonTensorFlowReact
Project Overview
TechCorp Inc. was struggling with an overwhelming volume of customer support tickets. Our team developed a sophisticated AI-powered chatbot that could understand complex customer queries and provide accurate responses in real-time. The system integrates with their existing CRM and knowledge base, continuously learning from interactions to improve its responses over time.
Results & Impact
- •65% reduction in support tickets
- •Customer satisfaction increased by 42%
- •Average response time reduced from 24 hours to 2 minutes
- •System handles over 10,000 conversations daily
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The team at New SynergyLab delivered an AI solution that transformed our customer service operations. Their expertise and professionalism exceeded our expectations.
Jennifer Lee
CTO, TechCorp Inc.